Ordering
Online orders and phone orders are processed through our central call center in Austin, Texas from 8am to 5pm CST, Monday through Friday. Most orders placed before 3pm CST on business days will ship out the same day.
Shipping & Delivery
We use both UPS and FedEx Ground services for most products. Most orders arrive in 1 to 3 business days depending on the customer's location. Orders are distributed through our nationwide network of shipping warehouses; every product is shipped from a warehouse closest to the customer, insuring maximum delivery speed.
Larger industrial products ship via regional freight providers with a freight class between 85 and 100. Freight shipments usually take 1 to 5 business days for arrival.
For more information about our distribution & shipping warehouses, please visit our Locations page.
Online Shipping Estimate: Please note that the shipping quote provided by our online shipping calculator during checkout gives an accurate estimate of actual shipping charges. However, it may vary slightly from the final charge. In particular, items that are too big to ship via regular ground transportation and must ship by freight truck will cause a variance in price. We will contact the customer directly if the final shipping charge is significantly higher than the online estimate.
Tracking & Viewing Orders
Receipts & invoices are emailed to customers immediately after payment online or by phone. Shipping notification and tracking information is emailed to customers when items leave our warehouse facilities.
Registered users can check their order history, status and tracking information by logging into their account from the top of our website. Guest users who use our "Guest Checkout" option when purchasing products will need to rely on the emails sent from us as described above.
For immediate updates on estimated arrivals or pending tracking numbers, call 1-800-578-8416 Ext. #1 or email sales@bigbison.co
